Billing Policy

What do we charge for?

What is included in the service (ie not charged)

Technical Support
- Answers to questions about how to use your e-commerce solutions.

General tips
- We give your business advice on e-commerce and Internet business opportunites.

Bug Solving
- solutions for any bugs that are of acute and general nature.

General improvements
- There is a continuous development of our system. As a customer you are welcome with tips on new features. Provided that we can schedule a new feature or improvement, we will charge for such a development. (We will set the deadline).

Backup
- Regular backups are included. The stored backup data is restored with no charge if the problems was created by Nordisk e-handel.!

What do we charge extra for?

Custom jobs
- Work related to a specific customer's webshop (such as changes in design).

E-commerce consultation
- We help you with the big picture about your e-commerce. Help you to get the chain: marketing - e-commerce - business software - the logistics to get better.

Customer-driven improvements
- Improvements in the system at the client's request to be made within the client's time frame. Ie when the customer asks us to fix something in a different order than we planned. (Customer decides dead line).

Retrieval of backups
- Should a mishap, created by the customer, occur,  data can be restored for a fee. (On the client's request).

Price Policy:

Current hourly rate
1050kr/h office hours, 1450kr/h non office hours

"5-minute job"
350kr

Restore from backup
500kr

"5-minute job" means less kind of job within 5 to 15 minutes, that customer requests get solved within 4 hours.

We help you choose!

Support / Questions